Water Heater Contact Information
Rheem will be the premier customer experience provider of all water heating solutions. Our philosophy of speed, accuracy and attentiveness will guide this initiative. Have questions, or need some help with a Richmond product? Richmond offers flexible customer service options. Locate a category below and choose one of the available options.
| Have a question? | ||||
| Category | Live Chat | Web | Telephone | Hours |
| Technical Service | View Residential View Commercial |
1.800.432.8373 | Available between 7:00 a.m.–7 p.m. Central Time 7 days a week | |
| Customer Service, Warranty and Parts |  |
View Residential View Commercial |
1.866.720.2076 | Available between 7:00 a.m.–7 p.m. Central Time 7 days a week |
| Tankless Support | |
View Residential View Commercial |
1.866.720.2076 | Available between 7:00 a.m.–7 p.m. Central Time 7 days a week |
| EcoNet Customer service and tech support | View Residential View Commercial |
1.800.255.2388 | Available between 7:00 a.m.–7 p.m. Central Time 7 days a week | |
Richmond Water Heaters is a division of Rheem Manufacturing Company.
Customer Service Call Center
7:30am – 5:00pm Central Time Weekdays
Phone: 800.621.5622